Shipping & Returns

Return Policy

Call 216-732-5980 to request a return. All returned merchandise must be unused and in original condition, and accompanied by a copy of your invoice or packing slip. Merchandise held by customers for over 30 days will not be accepted for return.

Purchasing Options

Online: Place your order through our website. Register an account or checkout as a guest. Add items to cart and automatically calculate shipping costs. Orders can be placed day or night from your mobile phone, tablet, or computer.

Phone: Call 216-732-5980 Monday - Friday, 8:00am to 4:30pm to place an order and receive shipping costs. We take credit card over the phone or bill to your account.

Fax: Place your order via fax to 216-732-5980, 24 hours a day.

Store: Visit our headquarters and a sales associate will place your order.

Order Tracking

We offer the option to track U.P.S., FedEx, Parcel Post, Air or Ocean freight orders via our website or Tracking ID. Tracking is established within 24 hours of purchase.

Secure SSL Encryption

SSL Encrypted GeoTrust BadgeAll customer information is GeoTrust SSL 256-bit encrypted through an HTTPS connection. The presence of SSL means you can rest assured that communications (e.g. credit card numbers) between your browser and our servers are private and secure when the SSL session is activated. Information exchanged with a smalltools.com address beginning with HTTPS is encrypted using SSL before transmission.